Wednesday, January 13, 2016
Sometimes You Get a Table That Ask Questions that Have an Obvious Answer
We have on our menu seared scallops and Malpeque oysters. An order of oysters we give a half dozen.
Here is how the exchange went ;
Him : Are the scallops really seared?
Me : Yes they are.
Her : How many oysters do you get?
Me : 6. ( It says on the menu )
Her : Are they big?
Me : Yes I would say they are.
Him : What kind of oysters are they?
Me : Malpeque. ( Says on the menu )
So they are going to order these two appetizers. They want to think about their main course. Fine with me I thought. Then just as I am walking away the guy says he may want the hot garlic shrimp as well.
I said okay and then the dialogue once again takes off in the same direction.
Him : Is the shrimp in a sauce?
Me : Yes
Him : Is it hot?
Me : Yes it is. It is hot with garlic.
The main course when they ordered it went the same way.
I thought I was in the twilight zone when I was conversing with these people answering the obvious since if they looked at the menu pretty much all their questions would have been answered.
It has happened before elsewhere.
Customer: I will have the Thai Chicken.
Me : Okay
Customer : What kind of sauce comes with it?
Me : A Thai sauce.
Customer : What is in the Thai sauce?
Me : That is when I look at the menu item and read word for word what exactly a Thai sauce is.
I am not trying to be smart or a wise guy but I find some people just ask a question because what they have read in the menu they do not believe. Maybe they think they are going to get ripped off or lied to. I don't know but one of these days I will pull my hair out on the spot.
It doesn't happen often thank heavens. Certainly if it is a question that cannot be answered on the menu I will do my best to answer it. What I have noticed though is pretty much all menus answer the obvious question. What the item is.
I sometimes just feel like saying, "It is what it is. Your eyes have not deceived you."
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.