Monday, June 9, 2014
A Helpful Hint on How to Avoid Campers
First of all this is a lot easier to do if there is a consistent flow throughout the meal service. In other words between courses give them about 10 minutes. Don't talk with the guests too much. Be polite and talk somewhat but get away from them. Let them talk amongst themselves. This will ensure that at the end of the meal they will have talked enough.
When the desserts have been presented and everyone is done and you have offered more coffee then you must ask them if they would like anything else. If you do not do this before presenting them the bill there is no signal that the meal has ended. Once they say yes they are done, in most cases they will ask for the bill but if not you have been given permission to present them with the bill and subsequently return after a few minutes with the credit card machine. Give them time to look over the bill.
Once they have paid usually they will leave right after but in some cases they will not. Give them 15 minutes and if they are still there bug the ass off them. Pour water, clear empty cups. Always returning to the table every 5 minutes. Walk by their table often. Do this only if it your last table.
People need to be given a hint once in a while. A gentle nudge...
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.