Lookin' Good at 58

Monday, December 9, 2013

Developing The Team

I have noticed over the years that when you have too much staff on no one will help one another but when you have just under what you need the service staff pulls together and helps one another out.

Although it is a manager's constant challenge to schedule the right amount of staff on a busy night if they schedule just what they need or just under usually the staff will rise to the challenge. This is because rather than standing around waiting for something to do they will be running to keep up and knowing everyone else is running as well will help out their co-worker.

The result is the dining room becomes ready to handle anything and know each other has their back. As well the waiters become stronger. The difference between weak and strong waiters becomes hard to detect.


Anonymous said...

That's so true. At the restaurant I work at, there are less complaints about incompetence among us servers when we are short staffed. It forces the lazy mofos to be accountable because they cannot hide behind the guise of a full wait staff and have others do the work for them. Insightful post

Steven Nicolle said...

Anonymous...that is right.Everyone is less sharp when there is too many waiters. Too much distractions as well creeps in and attention to detail lacks.Just a laissez faire attitude you could say.