Saturday, September 21, 2013
Watch Carefully At What Point He Changes His Shirt
If we could misdirect people's focus on what they didn't like about the meal to what they enjoyed about it would we become more effective servers? Would the complaints be less hostile?
What about if you complimented someone right off the bat when greeting them? Would they dare to complain afterwards?
We as waiters should be building that wall against criticism right away so it makes the guests less likely to complain afterwards unless of course the whole dining experience went so far South there was no way we could save it.
Basically getting them to like you is key.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.