Thursday, June 13, 2013
This is What Happens I Find
Let's say there are two people who are waiting for a third person. While they are waiting they order a beer. They wait a while then the third person arrives. The new person orders a beer and you hear what he has ordered but right after you ask the other person if they would like to have a second beer. Then that person says yes or no. Then I get ready to ring that new person's beer up and forget whether he ordered that beer or another beer.
So unless I take the moment to repeat what the new arrival has ordered I will forget what he has said or at least not be able to remember 100% what he told me because I acknowledged what he said but did not repeat it and went straight to the others who were already sitting there asking if they wanted another one.
Then I run back to make sure I heard correctly what the new person ordered.
So now I have to take a second to listen correctly and then see if the others would like another.
It doesn't happen often but I really have to make sure to listen correctly before doing something else. I should even write it down.
Fortunately I will ask rather than guess. I don't like to forget and guess what I may have heard.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.