Friday, February 8, 2013
For instance a burger without the bun, a salad without the avocado, can I have this instead of that? It seems like every table someone has to change up or modify the item they are ordering.
So what is essential is to listen and write down everything and enter it correctly on the point of sale screen. If not your whole service will be screwed. Especially since most people just want to eat fast and head back to work.
Listening and repeating back to the guest what they ask for is really important. Writing it down to remember it goes without saying.
Ensure a smooth busy lunch by listening carefully. Then when the food comes out it is perfect.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.