Friday, January 11, 2013
What an Unbelieveable Table I Had Last Night !
I am billing my last table and I notice that I punched their 2 entrees on the bill I just closed on the 8 top.
Shit I thought what a stupid thing to do. So I call the manager over and explain what I did. The group was still there. I overcharged them about $75 dollars on their bill. The manager goes over and explains what I did as well as I apologizing for my mistake feeling foolish.
Well instead of doing the payment over again showing the correct amount they all say listen just give that whatever the amount was and add it to Steven's tip. The manager says are you sure and I say the same and they all agree and just concur that I should get it.
When does that ever happen? Such nice people to do that. So in essence being always honest pays off. Because I was and I gave them exceptional service I made an extra $75.
You know there are some super people we get a chance to serve in this industry!
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.