Thursday, September 6, 2012
You Have to Be 100% Positive
When we deliver the food we go by seat number so it had to be what he ordered. What I am saying is if you plant a seed of doubt in the guest they will question if that is what they ordered or whether they got what they ordered. You as a waiter must never plant a seed of doubt in the guest's mind.
I was right beside the table so I called to the waiter that don't worry about it I will take care of it. The quality check was fine and they indeed received what they ordered.
If you upon delivery of the food to the guest creates doubt then you could face a quality check issue afterwards. If the guest is stupid enough to expect you to see through a steak upon delivery as to whether it is cooked the way they like it just say yes. It is medium rare. Let them cut into the steak first then let the waiter quality check. We do not have x-ray vision.
The point of this post is until the guest cuts through his steak or taste his meal everything is fine. Until they have an issue do not plant a negative doubt in their mind or you will be taking that plate right back to the kitchen.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.