Thursday, October 13, 2011
Expect the Worst and Hope for the Best
Expect that something will not go right before your shift begins and spend all your night getting ready and trying to prevent that one thing from happening. This seems to be my motto and when that one thing does happen I am more ready to handle it and get it fixed up when it occurs.
This business is all about people and that in itself is highly unpredictable. If we could forsee how everyone was going to react at a given moment in a certain situation we would all be working with crystal balls.
You work with the people you have and get the guests you get seated. There is not much control we have except what we do and how we react to things.
So avoid stress and disappointment and just do our job and hope for the best. If we are prepared for the worst then we will be able to turn it around easier if we were ready for it to begin with.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.