Monday, September 5, 2011
Try Disarming the Guest This Way
But for it to work you have to be completely sincere because if you are not it could backfire on you.
I say this , " I hope the next time you come to the restaurant I will have another chance to serve you."
If you say it right it totally freaks them out. Cause up to then they think they have been a big bother but when they hear that they give a sort of nervous chuckle and when they see you mean it they go away happier if not astonished that you would say such a thing.
Sometimes I would say it helps out with the tip at the end of the meal.
Like you actually showed you cared about their experience and want to turn it around to a more positive experience the next time they dine.
Try it but when you do you have to look them in the eye and say it sincerely.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.