Friday, May 6, 2011
Waiting on Tables Is About Who You Are
They asked if they could get breakfast quick before their flight was boarding in 20 minutes. I replied back yes it should be no problem and I got their order quickly.
I got their tea, coffee, and juices while they waited for their meal. I had a few other tables going on at the time but was keeping watch on when their meals would be ready on the pass to deliver.
They got their breakfast 10 minutes later and I closed the money transaction quickly so they could be on their way quickly after eating their meal.
Then they said something that really surprised me. They said I was the friendliest person they came across in the week they had been visiting. They were heading home now and to say that to me I could only say thank you and wish that the next time they will have a better time.
You know I didn't really do anything special but I did show sincerity in getting their meal out quickly so they would not have to worry about missing their boarding call.
Now I know there are plenty of waiters and bartenders out there who would do the same as I did. Though, when you hear back a comment like that it pretty much sums up what service is.
It is not so much what you know but how much you care about the people you serve and about your profession.
Making someone's day is our job. If you want to be good that is what you do.
Plain and simple. It is who we are not what we are that determines a successful encounter with a guest.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.