Friday, February 5, 2010
A Mistake Earned Me $9.00 More From a Cheap Table
Last Saturday I get this real cheap table. I know they are cheap because they wanted all sorts of substitutions and after their main course asked how much the bill had reached. It was just over $83. So I guess they figured out they could get a couple of desserts and just squeeze in under the amount they had on the gift card leaving me with small change at the most.
They consume their desserts and ask for the bill. The amount totalled $96. I figure they have a $100 gift card and keep the change is what will follow.
The lady calls me over and says how come the kid's ribs are $12.95 on the tab but $11.95 on the kid's menu? I check it out and alert the manager. We haven't replaced the old kids menu with the new one yet. The bill gets discounted about $9.00 to correct the error and we apologize for the oversight.
So now the bill is down to around $86 and change. She hands me the $100 gift card and says keep the rest. I guess they figured they were full and were not going to order another dessert with the credit so what was going to turn out to be a small tip got bigger because of the menu oversight.
It wasn't alert on our behalf to overlook changing the kid's menu but I had to chuckle to myself when it actually worked out in my favour.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.