Tuesday, February 23, 2010
Don't Talk During This Moment
The pressure is all on them to give you as much as you will get out of them. Don't be nervous about not talking at this moment. There is no need to be overly friendly. This is the time you have been waiting for so enjoy the moment and watch them fret on how much they leave.
Just like a good salesperson who ask for the sale to the prospect by handing them the pen your job is to be quiet until they okay it.
I know there is always a slight inclination during this moment while waiting to say something but by being silent you are telling them buddy this better be a good tip.
When handing them a debit machine just smile and say thank you once again and wait for the transaction to finish before saying anything. Don't even talk to the other guests. They may overhear something and change the amount or just plain carelessly miss a digit in the tip they leave you. Look away and think of something else.
I know that we have all talked during this moment. At least I have and when I do I almost cringe at myself when the guy looks up from the debit machine cause I have wrecked their train of thought.
This is the one time when shutting up is the right thing to do.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.