Lookin' Good at 58

Thursday, January 28, 2010

Whatever It Takes

A few years ago in the hockey playoffs there was a very competitive series between the Detroit Red Wings and the Colorado Avalanche and the winner was going on to the Stanley Cup final.

Colorado had some great players as well as the Red Wings. The Red Wings had tied the series up at 3 games a piece and the deciding game was about to take place. Detroit had their great coach Scotty Bowman who ended up winning the most games and Stanley Cups ever of anyone behind the bench.

Scotty was a master at motivating his players and he knew he had to say very little to get his players up for the deciding contest that lay ahead. But what he did do was make a sign on the door to the dressing room that each player saw upon entering the room.

It simply said , "Whatever It Takes."

To finish the story Detroit won that game 7 and went on to win the Stanley Cup.

When we are serving a table , making a sale , fixing a car , or carrying through on a promise we made , we have to do whatever it takes to do it right.

If it is not right then we should do whatever it takes to make it so. You know when I heard about the sign in front of the door and what it said that stuck with me.

In service you have to have that attitude. Despite what kind of person you are serving and the measly tip you may be about to receive we have to do whatever it takes so that we have held up our side of the bargain.

It is not really about who tips how much because in a lot of cases we have no control over that but what we do have control over is our approach to each and every table.

Just do whatever it takes and everything else should take care of itself.

6 comments:

vandervecken said...

"control over our approach to the table" ... that's the key! you have to remember the process, and find ways to catch yourself when your mind drifts.

♥ Caz said...

I suppose that's why some times it does seem so unfair. :(

But at the end of the day at least you can say you did the best you could and that you weren't being the idiot.

Waiter Extraordinaire said...

vandervecken...always be focused on what we are doing. Keep the main thing the main thing that being service. Good points vandervecken!

Waiter Extraordinaire said...

Caz...that is all we can do is our best.

Yum Yucky said...

wow! I like the way you think!

Waiter Extraordinaire said...

Yum Yucky...that is my motto. Welcome and thanks for the comment.