Monday, January 11, 2010
A Good Idea Passed On To Me
The second table I had seated was a couple with a boy probably 7-8 years old. When I greeted them they mentioned that it seems like everytime they come in I am their server. Then they added , yes and we are real happy that you are our server. I thanked them and jokingly said now the pressure is really on me meaning of course I had to carry on the tradition. I did once again giving them outstanding service.
A few tables later two couples sat down and had an enjoyable meal. Toward the end the guy with the birthday points to the next section and said I had served a bunch of them the last time they were there. I kind of did a second look and nodded oh yeah I remember now your party. Anyway the guy ended with the fact they always have a great meal when they come but when I serve them the service is above average compared to others that I work alongside with. It is top notch.
So I took aside an experienced waiter and she said to me that I should carry some business cards with me and each time someone compliments me to give them a card. Then explain to have them email head office and tell them of their dining experience with me as their waiter.
You know I might just do that. Let's face it , the head office or your boss will always get wind of the complaint but few will ever hear of any good news. Since you deserve the credit for the good things that happen make sure you get it by asking people to notify head office. Give them your name of course or someone else may decide to take away your thunder.
Make sure your name goes high up in management circles. Who knows you may be in line for the next promotion.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.