Lookin' Good at 58

Tuesday, December 29, 2009

I Am Not Tired From Work , Just Tired

A few people in the past have commented on the fact that working in the evening and getting up early in the morning with young kids can be tiring.

Well to be honest it is tiring during the Christmas break. Tonight I was dead on my feet. I did manage okay but with the young one up coughing in the night and both wanting to play games I am missing on my nap. Tomorrow I am going for a nap.

I had a table of 4 kids all paying with gift cards on one bill. They signed on the balance remaining on their last gift card and promptly left without leaving any tip on a $208 bill. Thanks and my tip out is $6 for serving you.

Another threesome came in and wanted tap water and they all ordered Prime Rib. They ate it all and then I see the guy on the phone with someone. Having asked for the bill already why would they be phoning in about a gift card? Anyway I see the 2 gift cards and $2 on top of them. One of them who was on his cell walks up to me and says , just wanted to let you know that I checked to see that gift cards were activated and they are so thank you for your great service and Happy New Year.

I say thank you and you too. He says the gift cards are all fine and the balance of what is left is for you. Okay I will see what they left. Well there was the $2 and the balance on the gift card of a $1.71. Wow! Thank you kind sir for that $3.71 tip altogether.

Some of the worst tips I have ever seen happened tonight. But granted I made some good ones too so it all evened out. But it was a brutally trying night. Imagine 60% of my sales came off gift cards.

One more night then off for two. Yippee!

8 comments:

Naseem said...

Even if the server couldn't see me after I left I would feel mortified that the remaning balance after the bill was less than $2. It makes me cringe just thinking about it! No matter how many blogs I read about rude customers and bad tippers I'm still shocked every time.

teleburst said...

"I had a table of 4 kids all paying with gift cards on one bill. They signed on the balance remaining on their last gift card and promptly left without leaving any tip on a $208 bill. Thanks and my tip out is $6 for serving you"

This is exactly the reason why I'm glad to be working in a place that calculates tipouts on tips, not sales. I don't know why more places don't do it this way. It's more fair because everyone has participated in the service and they benefit from great tips, but they should also share the pain when it doesn't pay off. The key is that the waiter is honest when they declare their tips. Perhaps this is the reason why many restaurants shy away from it. I'd counter that it's harder and harder to not declare tips, especially considering how few tips are cash these days. Of course, I'm speaking from the position of one of those few waiters that declares every penny I make, even when I could easily hide income.

In fact, over time, it might actually be better for everyone in the service chain to the slight detriment of the server (especially if the server usually gets far better than average tips), but at least it's totally fair. And it doesn't hurt as much when something like this happens.

This is the first restaurant that I've worked at that calculates tipout on tips, not sales. This is surprising to me. It seems the most logical way to do it.

Get those batteries recharged, buddy!

Waiter Extraordinaire said...

Teleburst...I like the tip pool in a high end restaurant and in a place where I work still prefer the system in place despite losing the $6. If my tip out is high it is probably I have sold more , made more , and also there have been transfers from the bar. The calculations are precise when you cash out on your summary. Paying out on your tips like where you are is rarely found. If it is usually the management divies it up according to their preference. Like you say when there is no cash involved like high end. Good if you like it and it works where you are. Yeah I will be happy when things get back to normal. December was hugely busy family wise.

SkippyMom said...

I am happy you have two days off - let the boys stay up late tomorrow night and then you can all sleep in on Thursday [works with our kids :)]

Have fun and relax. Hope the tips are better tonight.

teleburst said...

"I like the tip pool in a high end restaurant and in a place where I work still prefer the system in place despite losing the $6".

I would never really want to work in a full-time tip pool situation unless I absolutely had to and I had no alternative. People like me end up picking up the slack for those who don't take their responsibilities quite as seriously.

I guess it's each to his own, but I prefer to have my tipout determined on what I actually make, not what I sell (especially because I think I'm sort of getting penalized for selling more especially if I'm not tipped accordingly on the extra sales). After all, what I make is determined in part by those who assist me. They should benefit, but they should also suffer along side me as well. Sales aren't a "precise" way of determining what I've made. The actual tips are.

" Paying out on your tips like where you are is rarely found. If it is usually the management divies it up according to their preference".

No more so than their preference of divying up the sales totals. Either is arbitrary.

I just hate thinking of a single table costing me money, even if it isn't really true when you look at the whole picture. Maybe it's a perception thing. When you deal with tipping out on tips, not sales, you look at it differently. If I get a $0 tip, then technically there's no tipout on that table either.

But it's just glass half full/glass half empty, I suppose.

I never thought about it until I worked in a place where you tip out on your tips anyway. It just seems more fair and logical, now that I'm doing it that way. As long as it's in line with other tipouts, of course.

BTW, if you tip out 5% on sales, it's even more than tipping out 20% on tips, if you're averaging 20% tips, like I usually do (actually I average about 19% really). I've had to tip out 5% of sales in other restaurants to the server assistants (in fact, I've actually had to tip out up to 7%, which I'm glad I don't have to do now).

It might be a different metric in Canada, since your tip percentages seem to average a few percentage points less overall.

Waiter Extraordinaire said...

SkippyMom...our kids are up early no matter what. Anyway I am not one to sleep in. If I do usually 7:30 is about it.

Waiter Extraordinaire said...

Teleburst...this is the first place I have worked tipping out on the gross. Usually everywhere here it is the net which makes more sense for me since people here tip on the net.

Waiter Extraordinaire said...

Naseem...it is amazing but it will be even more amazing if they pull the same stunt again. Well maybe not..