Friday, September 25, 2009
Aim For The Stars But Be Happy With The Moon
They were real nice but they were speaking a foreign language which sounded a bit like Turkish or something to that effect. However , despite my concerns I continued giving the good service of which is expected and their bill came to $433. They rounded it off to an even $500 leaving me a $67 tip.
Last night was a similar situation in which I was starting late and one of the tables I had was a six top which were all ladies. They had a pretty good meal but I was not too sure what the end result would be but alas even with the 6 separate bills when you added up the gratuity it was quite fair. My last deuce of the night whom I thought would linger for quite a while left me a fairly good size gratuity as well or at least more than I thought I would get.
My adage has always been not to set my sights too high on what I should get. I know you should aim high and I do , but not leave yourself prone to disappointment if the tip is in fact low. It could set your state of mind in a tailspin. Keep your state of mind and attitude on a level basis throughout the night. Don't go up with a good table then down again with a bad table. It is exhausting.
The dishwasher said to me last night that I never show much enthusiasm. Well I do but it is a controlled enthusiasm. I retorted back to him that I have been doing this for quite a while and my attitude is I just come in and do my job and serve the people. That is it. It is what I do.
Aim for the stars I say but be happy if you only hit the moon! Who cares really what people leave us. As long as I get another table I will make it back. The percentages always work out.
Radio talk show host of "The Hospitality Industry News Network" and author of "You Only Live Once" about his early years traveling around and working on ships and foreign countries Steven blogs about his thoughts on the restaurant industry as he sees it today.
Check out his web site at www.stevennicolle.com for more information.