Lookin' Good at 58

Thursday, July 16, 2009

The First 15 Seconds

This post is going to be rather short as in 10 minutes I have to go somewhere.

So to get to the point quickly the first thing about going up to your new table is to put them at ease.

What I do is stop and look at all of them in the eye and smile and say good evening or welcome and ask them how they are all doin? Then I may add what a great day out , eh? I am trying to set up a positive beginning to their experience and open their mind to any suggestion I may have later.

Then I shut up and wait for the answer. From this initial greeting and their response I know what kind of mood they are in , and who will be the asshole of the table if there is one. Also someone may pipe up and say it's his or her birthday then right away you know what they are getting for dessert. You know , that special dessert for someone's birthday that is usually on the house.

If no one answers and the couple is glaring at one another or if they answer and it looks like they are grumpier than heck then you know this table you have to be careful of. They will complain of anything so they can agree on something before leaving. You have to watch and pay special attention until they leave.

You may also get that give us some time which is fine so I do.

I never start off by introducing myself and doing the talking cause that is just being rude. It is all about them and what their feelings and mood are in when they arrive. I never bring up features without listening to them first.

All this in the first 15-20 seconds between the time I greet them and their answer. Then I decide how to proceed from that.

Tomorrow is on how I do the features.

4 comments:

purplegirl said...

It's amazing how you learn to read people so quickly, isn't it? You can know with almost 100% accuracy how things are going to go within those first few seconds.

Of course, it also works the other way. I went to lunch with my grandma yesterday, and as soon as our server came to the table, before he even opened his mouth, I knew he didn't want to be there. I hope I hide it better when I'm having those days!

Waiter Extraordinaire said...

Purplegirl...you know it and I read that post too where the waiter comes up and says to you and your grandma hey guys...Yea that wasn't a good start was it.hehe

chef's kitchen rant said...

How true. The saying goes don't judge the book by it's cover, but I do, and lots of people do, thats life. We do get it right most of the time but there is one that surprises us every now and then. What about the ones that just want to provoke...

Waiter Extraordinaire said...

Kitchen Rant...the ones that want to provoke or play games or can never please when taking the order I just say I will be right back and do something else then start all over again on my return.Maybe by then they will know what they want.Two can play that game.