Looking Forward Never Forgetting Where I Came From

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Thursday, June 2, 2016

The Final Post - It's Over

Well it has been almost two months since I posted and to be honest I have not missed it one bit. After 1368 posts and over 309,000 page views since Fall of 2008 I am through.

We are moving to a new city during the summer and beginning a new chapter in our family's life.

It is sure to be exciting. The blog will stay up but I will not input anything else.

Thank you for reading and be well!

Tuesday, April 19, 2016

June 17th Will Be The Last Day to Buy the Book On-Line

It was 2 years ago this coming June that I published my book. On June 17th it is available on line for the last time as I did not renew the world wide distributorship through such retailers as Amazon, Barnes and Noble etc..

Perhaps another time in the future I will do it again through a publisher but right now this chapter has ended. Pardon the pun..

I want to thank everyone who bought a book. I was happy to share my story with you. Your comments on it were amazing. For those of you who want to buy a book you will have to contact me via email or through this blog after June 17th. I currently do not have any books so between now and June 17th if you are interested in buying one check out the links on this home page and they will get you right there.

Once again thank you for your interest!

Wednesday, April 6, 2016

There Is A Lot of Youth Out There Lost Especially in the Hospitality Industry

Whether you work for tips or get paid a salary you have to save some money. They say save 10% of what you make. That seems pretty reasonable.

But with some young people today being influenced by other young people in the hospitality industry which is known for alcohol and drugs saving money for the future just doesn't hit home.

The other day someone was collecting for the lotto ticket at my wife's work. The expo they approached to see if he wanted in. He said no he had no money. They asked him why because he probably clears about $350 a week. He lives at home, he lives at home for free paying no room and board, he doesn't have a car, he is fed at home etc.. etc.. In other words he lives free.

So they asked what did he spends his money on. Drugs?

Yes was his reply straight out.

This is not isolated nowadays. This problem is rampant. I am not saying every youth is taking drugs and getting high but someone has to straighten this guy out. His parents or someone.

His whole future ahead of him. I did a radio show way back in September on co-owners of a restaurant who helped people get help who had addictions to drugs or alcohol. The link is here  They started a place people could turn to called "Restaurant Recovery." He lived through the same ordeal himself. It was quite a story this person recounted.

Sometimes people are fighting something and just want to forget things. This of course is not the way to do it. Have a listen to the show and read this below. Try to save and live within your means. Set some goals.

It is the only way.


Monday, April 4, 2016

If You Want to Be a Waiter or Bartender This is the Best Way to Get Started

The one thing I have noticed over the years is a lot of people who do different things for a vocation think that perhaps because they have gone to school and earned a university degree that being a waiter is a simple thing to do.

I mean being a waiter or bartender you definitely do not need a degree or major of any kind. In fact you can get a job in this line of work without any experience at all and the company will train you.

A lot of people still need to make more than what they are making in their regular job so they apply to a waiter position that may be hiring part time a few evenings a week. Some extra cash would go a long way to freeing up some debt.

So they get hired and if the company is smart like a lot of corporate restaurant chains they can train someone who has never done it before and over a good month ease them in and work with others side by side shadowing them to watch and see how it is done. Then when they are ready give a small section to start.

But if a person is applying to a very fine dining restaurant where you need experience this would be a no chance of getting hired situation or a smaller mom and pop restaurant where they need someone to do the job immediately and there is very little training except here is the table numbers and go get em.' This way usually will result in failure because quite simply it is not as easy as it looks.

I know my first job had no training and I failed miserably. There were no giant chain restaurants when I got started so I had to rely on learning on my own and working my way up the ladder usually in a hotel environment.

My suggestion to anyone wanting to break in and get trained and get off to a good start is start applying to corporate restaurants. They have the best training and promotion channels. If you are in your 20's these places offer a good social life so working there can be fun as well. Also these restaurants you can bet they will be open tomorrow and next week as well. They are always busy because of their huge marketing investments. Then when you get experience working a few years you can make the choice to stick with them or branch out and work somewhere else like the fine dining place. Learn all you can about wines and drinks etc.. as well.

The only prerequisite a person needs is to really like serving others and meeting people. If you prefer to text people rather than talk face to face stick to your day job.

One thing is for sure if you embrace this industry you will never be out of a job.


Friday, April 1, 2016

Sometimes in Order for Things to Change We Have to Change

So here I am healing from my hernia operation getting ready to start a week from today. Gives me a lot of time to ponder what has happened the past 8 or so years. Here is a brief run down on the good, the bad, and the ugly.

1. Started to teach a bar tending course at Georgian College here in Orangeville. Started off great with high enrollment until the last few years has been no sign ups at all. Why I don't know. Perhaps young people just are not interested or they get all the information off the internet now. Everywhere is the same at all the campuses.

2. 8 years ago bought the condo townhouse we currently live in.

3. Wrote a book about my younger days traveling around. You Only Live Once

4. Appeared on CBC on the documentary show entitled, The Doc Zone

5. Appeared on numerous television shows promoting the bar tending course and my book. You can see a lot of them on my you tube station

6. Health issues have cropped up. My son Adam almost lost his life because of a ruptured appendix wrapped inside his intestine. Two trips to Sick Kids hospital and now he is hopefully all healed up. My wife got some high blood pressure at this morning job she was working at. Things were going great there until corporate company bought them out and took away the tips. Then she had a hysterectomy.

7. I caught a bad case of pneumonia in 2012 then just now a hernia operation.

8. Another job my wife had promptly called her one day to say they were shutting down. So she was out of work for a while.

9. Things were going good at my job until they started opening up more restaurants in the area which took 1/2 our business away. That promptly made me look at other avenues to earn income so I ended up back to where I worked before.

10. Just last year had a successful Hospitality Industry News Network show going for 13 weeks on Voice America.com. I did it for a couple of reasons. One I would like to get into the broadcast medium one day and the second was hopefully to sell some books as well. Well with our dollar plunging and it being in American dollars I could not afford to keep it up and I think I sold one book during that time. The shows are archived forever though so have a listen to see what kind of outstanding quality the shows were. Here is one about working on a cruise ship. 

11. In 2013 I had to deal with my Mother's dementia. It got so bad she didn't even know how to use a kettle. Ended up leaving the tap running and causing $800 damage to the downstairs apartment. Had to get her in a care facility asap before she did harm to herself or anyone else. That same year my brother had colon cancer and beat it!

Now with the tooth infection at the beginning of the month and now this hernia operation I have lost a bit of weight but I am itching to get back to work. This is our final year in our condo here in Orangeville. We are going to renovate the bathroom and fix up the place and make some money on it. Then we are moving to Ottawa where there is more things to do, utilities are lower, cheaper to live, more jobs, more opportunities for my kids and also for my wife as well. This small town is way overpriced but good it is now cause when we sell we can start all over again.

Maybe something different can occur for me as I head into my 60's. But one thing is for sure we are cutting bait because unless we change nothing else will. It will be the same old struggle.It is time for the big payoff. I am not going to wait any longer. It is not over yet. Life is either a great adventure or nothing at all.





Tuesday, March 29, 2016

How About Some Great Radio Shows on the Hospitality Industry

Since I am away from work recovering from a hernia operation I am finding it difficult to write anything right at the present time. So why not listen to some great radio shows on the Hospitality Industry. Read the bios of each show and pick one.

Click on the picture below to get you to the page.


Click here to listen

Sunday, March 27, 2016

After the Hernia Operation and a Note on Customer Service Again

I hope everyone had a great holiday Easter weekend. I know for me it was restful as on the 23rd I had a hernia repaired and spent the weekend just walking around the house.

We experienced an ice storm in these parts with a lot of trees and power lines going down due to the build up. The internet, phone, and cable were all off for 42 straight hours so needless to say spent a lot of the time just sleeping and reading which when you are recuperating from an operation is probably the best thing to do.

However wanting to know more after 16 hours I gave a call to the company that provides us with all these services. I use to call when this happened before and when you entered your phone number if there was a problem in the area it you would be told immediately and that someone was working on it. It appears now they do not. I had to push several numbers after prompts to speak to someone.

Despite the long wait to speak to someone because naturally thousands of people were affected I figured whomever I would talk to would know of the problems in my area. So when I identified myself and area I was calling from the person had absolutely no idea there was any problem at all. Now you'd think before they started their shift the people answering phones would at least have some idea what was going on. Someone would have passed on the news or been given an update as to what was going on.

In one instance because I phoned about 10 hours later when I identified the area I was living this guy said is Orangeville in Ontario to which I had to respond where the heck was he located. When he said Toronto ( an hour north from where I am ) I was a bit surprised. For a minute I thought I had someone in China answering the phones.

So my problem was the impersonal way in which these people seemed to have been brought up to speed on what was going on company wide throughout their surrounding area. I liked it better when they just had the recording telling me there was a problem in my area and it was being looked after. Rather than talk to someone who knew nothing of any problem at all.

Also they should have a number to press after a prompt asking if there were any outage problems. If the recording does not happen at the beginning when you enter your number it should be easier than pressing one number prompt after another.

Just sayin...

Tuesday, March 22, 2016

Napkin on the Floor

You know sometimes you find someone has dropped a napkin on the floor and it is there and the guest does not even notice it has slid off their lap.

Do you pick up the napkin and hand it back to them or bring them a new one? I always say sir you have your napkin on the floor let me get you a new one. Once the napkin hits the floor it is dirty. Don't bother handing them back a napkin off a dirty floor that has been walked upon by dirty footwear.

While we are on the subject let's say you work in a restaurant that has roll ups. In other words the fork and knife wrapped up in a rolled napkin. Hard to see if the utensils are dirty isn't it? So someone calls you over and says the fork ( missed by the person who did the roll up ) is not clean do you replace the fork or replace the entire roll up?  Just replace the roll up in it's entirety. Don't just replace the fork because if that was dirty then the other utensils came in contact with it including the napkin. Therefore they could be dirty as well.

Put the guest at ease knowing they are wiping their face with a clean napkin and eating with completely clean utensils.

Tomorrow I head into the hospital to fix a hernia so will be off the computer for a few days.




Monday, March 21, 2016

We Have to Know What We Are Selling

Just the other day I went in to purchase a beverage at the coffee place here in town. When it came to my turn I ordered a large mocha. Now I don't know why but I assumed the barista knew it was coffee.

The person behind the till replied back, "Cafe Mocha." I answered yes but feeling kind of amused I asked if there was any other mocha coffees. While I was saying that I checked again and there was only the one I asked for.

He replied, " I don't know."

Now the barista was young but here was a prime example of being trained to take an order and correct the person who did not add the word cafe when ordering a mocha. I guess I should have ordered a cafe mocha rather than just a mocha.

That is when I asked if there were any other mocha on the menu. I thought maybe I would have got a bit of a laugh from him but if he wasn't sure if there were any other mocha available perhaps I wasn't too funny after all. After he said his reply he carried on and made the cafe mocha.

I think at one time we have all been guilty of not knowing everything we need to know about the menu but here is one example just recently that points to that problem. We all have to take the time before each service to know what is available and what is not.

It saves a lot of embarrassment later on.

The Most Important Question to Ask When Delivering Food to the Table

This will save you a lot of agony and grief later on during the service if you ask this important question when you deliver food to the table.

"Can I get you anything else before you get started?"

If you say this and they want something you can get it for them right away. If you do not ask this question you will see hands going up in the air, maybe a whistle, people tugging on your shirt etc..etc..

When you do the table check later they should be alright. If they wanted something their meal is already getting cold and you have not delivered on their request for tabasco yet.

No matter how busy you are take the time to ask the question and do not just drop the food and run away. This way you can get what they need right away and move on to your next table.