Sunday, July 20, 2014

My Author Website is Up and Running

About twice a week I will be posting a video that will have something to do with mixing drinks, or a wine bottle tasting, and just about anything to do with service.

It is homemade right out of the kitchen so have a look.

It is just me and you. Not much editing has been done. It's all live.

The video is right on the front page.

Monday, July 14, 2014

Now Available on Kindle

The book has just been added to Kindle on Amazon. There has been good sales on the book and the feedback has been great. Shortly within a week or two I will have an author web site up and running and start getting the word out. Thank you all for your kind support during the book release.

Wednesday, July 2, 2014

Take a Second

Always take a second after being with a table to check your other tables in your section. Give a good look to see if anyone needs another drink or has just finished their dinner.

Then before you head to the point of sale system to enter an order you may be able to do 1-2 more things at the same time. This will quickly move your tables through their meal and you will be sat more tables than others during the shift.

In some places it is all about the volume. Not the tip.

Always Mention the Holiday or Weekends

Whenever I go to a table I always say something positive.

When I greet a table I say if it is Friday, Happy Friday because most people for them it is the end of a week of work. If it is Saturday and especially if it is nice out I will say what a beautiful weekend we are having or are you having a good weekend?

If it is Sunday I say I hope everyone has had a good weekend.

If it is during the week sometimes I will say nice of you to come out to see us.

If it is a few days before a holiday I always wish them a good holiday or a few days later say something like I hope everyone enjoyed their holiday.

Always I try to say something positive or uplifting. Even pay them a compliment upon greeting them.

This helps the service throughout the meal and opens the guest to you.

Monday, June 30, 2014

Taking 4 Days Off

Nothing like when the kids get out of school and the weather is hot and sticky to taking 4 straight days off.

Happy Canada Day Everyone!

Sunday, June 29, 2014

Now Available on ITunes

Don't forget $1 of every purchase will be donated to Sick Kids. A running tally will be posted on the top right hand side of the blog. It has only been out a week the book so am pretty excited about the enthusiasm out there.

As well at Barnes and Noble you can pick up the Soft Cover or Hardcover.
My two experiences working in England were pretty memorable.

Wednesday, June 25, 2014

Don't Run Around

You know what happens. You deliver a meal to your table and they want something that doesn't come with the meal. So you feel you have to run back and get it for them.

Listen if it is something that should have been on the plate in the first place and was missed I will run back. But if they ask for something that didn't come with the meal I make them wait. Instead of running back like a chicken with my head cut off I will go to another table that is waiting to see me and take an order or clear a table.

Then when I get back and punch the order in or give the dirty dishes to the dish pit I will bring out what the guest wanted.

As long as you remember and don't forget it is never a problem. I make them wait.

I am a waiter not a servant. The guest has to value my time as well. I don't have a 1 table section..